Our latest Model Satisfaction Survey Results
With the first quarter for 2016 coming to a close, we like to take the time to reflect on the service and the experience that we are providing. We have had a fantastic response to our recent satisfaction surveys and we would like to share with you these results and let you know the action points from any feedback that has been given.
We are fortunate enough to have a wonderful group of models who have been coming back for our services year on year, 97% have rated our trainers as ‘Good’ or ‘Excellent’, and 74% have rated their overall experience with us as ‘Good’ or ‘Excellent’.
One of the main concerns for our models is the waiting time for their appointments. We understand this concern and at times how it can be frustrating, especially when you have been waiting longer than another model and you can’t understand why they are being given their treatment before you. Our delegates are split into smaller groups for the afternoon practical session and some will be more confident than others .This is the same with the trainers, their wide industry knowledge and teaching methods means that they all work at different speeds. We aim to keep to the times given as much as possible, but would like to ensure that the delegates are given the best level of training as possible, so hopefully you can understand for us it is often a balancing act. In order to ensure that your waiting times are reduced as much as we can, we will contact you if we are not quite running to time.
Having been working with the aesthetic industry for nearly 15 years, over time we have expanded our training repertoire, and the treatments we are able to offer you as models. It has been bought to our attention through this survey; you may not be completely clear on all the treatments that we have on offer. To address this, we will send you an email once a month, giving you more information on our range of treatments along with our next available appointments so be sure to look out for these in your inboxes! We are also aware that there are a few of our treatments that are not currently available within your nearest location – we are working on this with our trainers to ensure that these will become available as soon as we can – please bear with us! We have recently added skin rejuvenation courses for Chemical Peels and Dermaroller treatments at our Bingley training location which is something that we are very excited about.
In your own words:
We have had some lovely feedback from you and would like to share some of your kind words:
“I have always found everyone to be very professional and friendly”
“Everyone was great, very friendly and professional. The whole process is very easy and I was very comfortable”
“Very professional service and very good value for money treatments”
And finally we are very pleased that 96% of you would recommend us to your friends and family!
If you have anything else that you would like us to consider, please let us know by calling the team on 01844 390110 or dropping us and email to [email protected]