How This Guy Turned Up Our Revenue.

Why Our Patient Reactivation Strategy Worked

Bringing back new patients is great, but sometimes the biggest opportunity is right in front of you.

When Alex Greenwood from joined the team, he focused on something many clinics overlook: reconnecting with patients who already knew us.

Using a targeted patient engagement strategy, Alex reached out to high-value patients who hadn’t visited the clinic in more than four years. Rather than relying on discounts or mass marketing, he used personalised communication and relevant treatment recommendations to re-engage them.

Our patient reactivation strategy generated more than £75,000 in booking value in just five months. This patient reactivation strategy focused on reconnecting with high-value patients who had not visited the clinic for more than four years, turning inactive contacts into loyal patients once again.

Results From Our Patient Reactivation Strategy

The results speak for themselves:

  • £75,000+ in booking value generated
  • 330+ bookings secured
  • 14% conversion rate
  • 100 VIP patients reactivated and booked back into the clinic.

What Clinics Can Learn From This Patient Reactivation Strategy

In just five months, Alex proved that business growth isn’t always about finding new patients. Sometimes it’s about building stronger relationships with the people who have already chosen you before.

For clinics looking to increase revenue, improve patient retention and maximise the value of their existing database, this approach shows what’s possible when patient engagement is done well.

 

In just five months, Alex proved that business growth isn’t always about finding new patients. Sometimes it’s about building stronger relationships with the people who have already chosen you before.

For clinics looking to increase revenue, improve patient retention and maximise the value of their existing database, this approach shows what’s possible when patient engagement is done well.

 

Meet Alex Coura at the Cosmetic Courses stand at CCR and join him in the In Practice Theatre at 12:00pm on 1 October to discover the patient reactivation strategy that generated £75,000+ in booking value and helped transform our business.

Visit us at CCR Check out Coura